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🚚 Your Delivery Is On Us — Orders £30+
Last updated: 17 August 2026
At Velvenest, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During busy periods, sales events, or circumstances outside our reasonable control, processing times may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
Once your order has been dispatched, estimated delivery times are:
Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been purchased.
Shipping charges are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer promotional free delivery or discounted shipping. Any applicable offer will be clearly displayed on our website or at checkout.
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow some time for the courier's tracking system to update after dispatch.
Please make sure that your delivery address is correct and complete when placing your order.
Velvenest is not responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate with the relevant delivery provider.
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including courier delays, severe weather, strikes, public holidays, or other unforeseen events.
If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of any materials.
Contact us as soon as possible with your order number and photographs, and we will work with you to resolve the issue.
If you receive an incorrect item or something is missing from your order, please contact us as soon as possible.
Please provide your order number and details of the issue. We will investigate and, where appropriate, arrange a replacement or another suitable solution.
International delivery may be available for selected products and destinations.
Where international shipping is offered, delivery charges and estimated delivery times will be shown at checkout.
Customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country where required.
If you have any questions about shipping or delivery, please contact us:
Email: velvenest.shop@gmail.com
Website: www.velvenest.co.uk
We will do our best to respond to your enquiry as quickly as possible.
This Shipping Policy is general business information and does not limit any consumer rights you may have under applicable law.