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🚚 Your Delivery Is On Us — Orders £30+
What is Velvenest?
Velvenest is an online lifestyle store offering a carefully selected range of women’s fashion, little princess essentials, home, and household products. We aim to make everyday shopping simple, convenient, and enjoyable.
Are your products suitable for everyone?
Our collections are designed for a variety of needs and lifestyles. Please check the individual product description, specifications, and size guide before ordering.
Where do you deliver?
We currently offer delivery to customers across the United Kingdom. Delivery availability may vary by product and location.
How long will my order take to arrive?
Delivery times can vary depending on the product and your location. Please check the estimated delivery information provided on the product page or at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We’ll do our best to help, but once an order has been processed or dispatched, changes may not be possible.
What payment methods do you accept?
Available payment methods are displayed securely at checkout. Depending on your location and eligibility, options may include major debit and credit cards and other supported payment services.
Is my payment information secure?
Yes. Payments are processed through secure payment systems. Velvenest does not have access to your full card details.
How do I choose the right size?
Please check our Size Guide before ordering. We recommend using your actual body measurements and comparing them with the measurements provided for the product.
What if I'm between two sizes?
If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit. Always check the individual product's size information when available.
Do all products have the same sizing?
Not necessarily. Sizing can vary between products, styles, and manufacturers. Where available, please use the specific size chart provided on the product page.
Can I return an item?
Yes, eligible items can be returned in accordance with our Returns & Refund Policy. Please check the policy for the applicable conditions and timeframes.
When will I receive my refund?
Once your returned item has been received and inspected, your refund will be processed according to our refund policy. The time for the funds to appear in your account may also depend on your payment provider.
What if my item arrives damaged or incorrect?
Please contact our customer support team as soon as possible with your order details and photographs of the issue. We'll review it and help you with the next steps.
How can I contact Velvenest?
You can contact us through our Contact Us page or the customer support details provided on our website. We're happy to help with questions about products, orders, delivery, and returns.
I can't find the answer to my question. What should I do?
No problem! We're here to help. Contact us with your question and our team will do our best to assist you.
Why shop with Velvenest?
We aim to provide a simple, reliable, and enjoyable shopping experience, with thoughtfully selected products, clear information, and customer-focused service.
Your questions, our answers.
Your needs, our priority.