🚚 Your Delivery Is On Us — Orders £30+
Last updated: 17 August 2026
Welcome to Velvenest. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.
Velvenest is an online retail store offering products through our website.
By using our website, you confirm that you are legally capable of entering into a contract and that the information you provide is accurate and complete.
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.
However, colours and appearances may vary depending on your device or screen settings. We reserve the right to correct errors, update product information, or change product availability at any time.
All prices displayed on our website are shown in GBP (£) unless stated otherwise.
Payment must be successfully received before an order is processed.
We accept the payment methods displayed at checkout. By placing an order, you confirm that you are authorised to use the selected payment method.
When you place an order, you will receive an order confirmation.
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to refuse or cancel an order where appropriate, including where:
If we cancel an order after payment has been taken, we will provide an appropriate refund.
We aim to dispatch orders within the timeframe stated at checkout.
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, severe weather, or other unexpected events.
Once your order has been dispatched, you may receive tracking information where available.
Our Return & Refund Policy explains your rights and our procedures for returns, cancellations, and refunds.
Nothing in these Terms limits or excludes your statutory consumer rights.
For eligible purchases made online, UK consumers may have a statutory right to cancel their order within the applicable cancellation period.
Certain products and circumstances may be excluded from cancellation rights under applicable law.
Please contact us as soon as possible if you wish to cancel an order.
If you receive a product that is faulty, damaged, defective, or different from what you ordered, please contact us with your order number and relevant details.
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.
You agree not to:
We reserve the right to restrict access to our website where necessary to protect our business, customers, or systems.
All content on the Velvenest website, including logos, branding, text, graphics, images, product descriptions, and other materials, belongs to Velvenest or its respective licensors unless otherwise stated.
You may not reproduce, distribute, modify, or commercially use our content without prior written permission.
Our website may use third-party services, payment providers, delivery companies, or external links.
We are not responsible for the content, availability, or policies of third-party websites or services. Your use of third-party services may be subject to their own terms and conditions.
To the extent permitted by law, Velvenest will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for statutory consumer rights.
Your personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may need to be processed to provide products, process payments, arrange delivery, and provide customer support.
We may update these Terms of Service from time to time.
Any updated version will be published on our website with the relevant updated date. Your continued use of our website after changes are published means that the updated terms will apply to future use.
These Terms are governed by the laws applicable in England and Wales.
Any disputes will be handled by the courts with appropriate jurisdiction, subject to your statutory consumer rights.
If you have any questions about these Terms of Service, please contact us:
Website: www.velvenest.co.uk
Email: velvenest.shop@gmail.com
This document is a general business template and is not legal advice. You should review it to ensure it accurately reflects your business and complies with the laws applicable to your specific products and business activities.